Cinden is highly professional, a delight to work with, and very responsive to a client's needs. She 'value adds' to every phase of a project, providing balanced advice to enable sound judgements to be made. Cinden worked on a project to review the Commonwealth Ombudsman's Complaint Investigation Guidelines. This involved developing a revised structure, and drafting new guidelines in plain English with active and engaging language to ensure logical flow, reduced repetition through links/references and consistent style. Cinden's ability to distil a complex issue into succinct, plain English is impressive. Elizabeth Courtney-Frost Director, Public Affairs and Outreach Commonwealth Ombudsman Thanks for all the work you have done for us including writing our brochures and organising design and printing at short notice. The brochures came together exactly as we had visualised. Thank you for a great job again. Graham Wauchop General Manager MAXimusSolutions Australia The success of this project is testimony to your quality work and highly effective project management skills…A particular feature of the work you undertook for the Taskforce was your ability to systematically manage multiple and diverse sub-projects, while maintaining excellent relationships with key stakeholders. Your knowledge of how the Australian Government works was another benefit for the Taskforce—particularly when developing written content and adhering to Government style. You operated with a high degree of autonomy throughout this project which was possible due to your sound judgement and extensive Australian Government public affairs experience. Jackie Gleeson (then) Communications Manager M2006 Commonwealth Games Taskforce Cinden, I wish to take this opportunity to thank you for your expert communications assistance in a number of projects for us including: developing the Ball Solutions Group company website abstracts, editing our marketing brochures and offering communication expertise in our large proposals. From the initial briefs through to the final products we have found Cinden to always provide exceptional service, value for money propositions and be responsive to our needs. We can strongly recommend Cinden Lester Communications to others. Richard Hedges Managing Director Ball Solutions Group Pty Ltd Cinden was awarded a job to write a monograph depicting the history of a World War II soldier which was used in the opening ceremony of a major DHA development, Dawes Terrace, Queanbeyan. Cinden pulled together a range of background information and wrote an educational yet emotive document to commemorate the naming of the housing development. The monograph was given out to the Dawes family, Parliamentary representatives, media and other representatives. The Dawes family were moved by the monograph, and commented that it brought to life the history—both professional and personal—of a brave and courageous man. Cinden was professional, courteous and delivered the project within the agreed timeframe—and followed up with DHA after the event, to see how it went, which was a nice touch. Lisa Hayes Marketing Communications Defence Housing Australia I sought Cinden Lester's help to finalise the wording of a new brochure and manage it through the design and printing stage. Cinden is a great communicator. I knew what was going on every step of the way and the whole process was completed within a short timeframe, exactly as she predicted. The end result is a fabulous looking brochure that has people asking where it I got it done. Most importantly for me, was the fact that although the project was urgent and critical, because of Cinden's communication skills and her professionalism, I was confident enough to ‘let go’ of it and in a seamless process the project was completed with a high level of satisfaction. I have no hesitation in recommending Cinden Lester's services to anyone. Tess Graham Buteyko Health Solution Breathing Centre Cinden is extremely prompt in responding to requests for assistance. The services offered by Cinden are a worthwhile investment for business or other entity seeking professional marketing and communications assistance. Cinden adds value to our company's Marketing and Communications Plan through her assistance in drafting or proofing and editing communications materials. Cinden's reviewing of drafts of my company's marketing and communications plan, analysis of our company's strategic documentation, and subsequent provision of advice on how to better align the plan with our company's overall strategic objectives has greatly contributed to our overall corporate direction. Cinden's awareness of the trends associated with marketing and communications activities enable her to provide the most up-to-date guidance and direction in a rapidly changing industry. Her willingness to continually research and learn about our industry provides her with the capacity to provide the most comprehensive and applicable advice. Kirsty Austin (then) Communications and Partner Support Officer PSMA Australia Limited